Frequently Asked Questions
Everything you need to know about EzAI API. Can't find an answer? Contact support.
General
After signing up, run the install command from the Quickstart section. It automatically sets ANTHROPIC_BASE_URL and ANTHROPIC_API_KEY for you.
We use smart caching and infrastructure optimization to reduce costs, passing the savings to users. Cache tokens help reduce repeat processing costs significantly.
Yes! Our API is 100% compatible with both Anthropic and OpenAI endpoints. Any tool that supports setting a custom base URL will work — Claude Code, Cursor, Windsurf, Cline, Roo Code, Aider, Continue, and more.
No. Your topped-up balance never expires. Use it whenever you want — there's no time limit.
Bank transfer (VND VietQR — instant confirmation), cryptocurrency (via Cryptomus — BTC, ETH, USDT), or Lolzteam marketplace balance transfer.
20+ models from Anthropic (Claude Opus, Sonnet, Haiku), OpenAI (GPT-5.x, GPT-4o), Google (Gemini 3.x, 2.5), and xAI (Grok). See the full list with pricing.
Troubleshooting
Ensure both ANTHROPIC_BASE_URL and ANTHROPIC_API_KEY are set. Restart your terminal, then verify:
Check that the proxy URL is correct. Try running:
If it fails, check your internet connection or firewall settings.
Bank transfers take 1-5 minutes to process. Refresh your dashboard. If the issue persists after 10 minutes, contact support.
Make sure variables are saved in your shell profile (~/.bashrc or ~/.zshrc), not just set in the current session.
The install script does this automatically. You can also use ~/.claude/settings.json which persists across sessions.
Rate limits by tier: Free — 5 RPM, 1 concurrent. Top-up — 30 RPM, 2 concurrent. Monthly plans — 30-120 RPM, 2-8 concurrent.
Exceeding limits returns 429 with a Retry-After header. Check your current limits in the dashboard.
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